Privacy Policy

Last updated: 28 February 2026

Swapsee (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Swapsee mobile application (the “App”).

By using Swapsee, you agree to the collection and use of information in accordance with this Privacy Policy.

We may collect:

• Name
• Email address
• Username
• Profile photo
• Bio or profile details
• Messages sent within the App
• Listings and item descriptions
• Photos uploaded by users
• Transaction-related information

Swapsee may introduce in-app payment functionality in the future. When this occurs:

• Payments will be processed through secure third-party payment providers.
• Swapsee will not store full credit card numbers.
• We may collect transaction confirmations and limited billing information required to process payments.

We may automatically collect:

• Device type
• Operating system
• IP address
• App usage data
• Crash logs
• Interaction analytics

This may include data collected through third-party analytics services.

We use your information to:

• Create and manage user accounts
• Enable marketplace functionality (listings, swaps, messaging)
• Process transactions (when enabled)
• Improve app performance and user experience
• Monitor and prevent fraud or misuse
• Respond to support enquiries
• Comply with legal obligations

We do not sell your personal information.

Listings, profile information, and uploaded photos may be visible to other users of the App.

You are responsible for the information you choose to post publicly within Swapsee.

Swapsee uses secure third-party infrastructure providers, including Supabase, to store and manage data.

We implement:

• Encrypted connections (HTTPS)
• Secure authentication systems
• Role-based database access controls
• Industry-standard data protection practices

While we take reasonable security measures, no system is completely secure.

We use analytics tools to understand how users interact with Swapsee. These tools may collect:

• Usage frequency
• Feature engagement
• Performance data
• Device-level technical data

Analytics data is used to improve functionality and user experience.

We may share information:

• With service providers that help operate the App (hosting, analytics, payments)
• If required by law
• To enforce our Terms of Service
• In connection with a business transfer, merger, or acquisition

We do not share personal information with advertisers for marketing purposes.

We retain personal information while your account remains active or as necessary to provide services.

You may request deletion of your account and associated data by contacting us at:

info@swap-see.com.au 

If you are located in Australia, you have rights under the Privacy Act 1988 (Cth), including the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your data

To exercise these rights, contact us at the email above.

Swapsee is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Your information may be stored or processed in countries outside Australia through our service providers. We take reasonable steps to ensure your data remains protected.

We may update this Privacy Policy from time to time. Any changes will be posted within the App and on our website.

If you have questions about this Privacy Policy, please contact:

Business Name: Swapsee

Location: Australia

Email: info@swap-see.com.au